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Why when I try to upload a jpeg on a site does Mozilla shut down?

  • 3 antwoorden
  • 1 heeft dit probleem
  • 9 weergaven
  • Laatste antwoord van cor-el

trailangelmary
trailangelmary
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Specifically on facebook when I click on the icon to add a picture Firefox closes instead of allowing me to upload a jpeg.

Specifically on facebook when I click on the icon to add a picture Firefox closes instead of allowing me to upload a jpeg.

Alle antwoorden (3)

FredMcD
FredMcD
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Is the browser closing, or did it crash?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Your user agent shows that you run Firefox in compatibility mode for Windows 98 (NT 4.10).

  • Mozilla/5.0 (Windows NT 4.10; rv:52.0) Gecko/20100101 Firefox/52.0

Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

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