Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

how many times must I mark an email as not junk before thunderbird will believe me?

  • 1 antwoord
  • 1 heeft dit probleem
  • 14 weergaven
  • Laatste antwoord van user01229325

YarnVault
YarnVault
more options

I have 1 email that cam in 6 days ago that was marked junk by thunderbird. It is not junk and I have told it so at least 5 times or more a day since I received it. I have reset the training data to reteach it that it is not junk yet every time thunderbird gets new mail or I move on to other things I come back and the same email is again marked as junk. I also logged in to look at the email on the web to see if it was a setting there that needed to be reset. I found nothing amiss there. What have I missed and how many times will I need to do this before the program believes me it isn't junk. Don't want to loose the email.

I have 1 email that cam in 6 days ago that was marked junk by thunderbird. It is not junk and I have told it so at least 5 times or more a day since I received it. I have reset the training data to reteach it that it is not junk yet every time thunderbird gets new mail or I move on to other things I come back and the same email is again marked as junk. I also logged in to look at the email on the web to see if it was a setting there that needed to be reset. I found nothing amiss there. What have I missed and how many times will I need to do this before the program believes me it isn't junk. Don't want to loose the email.

Alle antwoorden (1)

user01229325
user01229325
more options

You sure it is Thunderbird doing this? Yahoo is well known to play this game. If you move this email out of the inbox and into a different folder does it still get marked as junk? What do you have the Thunderbird junk controls set to do? Mark as junk and leave in the inbox or mark as junk and move to a junk folder?