gthepoetc said

I recently installed Windows 10 in my PC and from then firefox keeps crashing. Sometimes during browsing and sometimes when i try to just open firefox. I am sending you today's crashes as well as the message that i get when the crash occurs.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thank you very much.

The reports do not start with bp- , so as suggested I clicked submit to the last 5 reports.

Should I get an answer of you here about the problem?

Best regards.

Give us those report ids, maybe someone here will be able to analyse it for you.

Submitted Crash Reports

Report ID Date Submitted

bp-7cb0bda1-50d4-4266-bbfa-b28fc0190103 1/3/2019, 11:52 PM

bp-4453a36f-c347-4d86-88a9-380850190103 1/3/2019, 11:52 PM

bp-f64b5aeb-2257-401e-b746-0379e0190103 1/3/2019, 11:52 PM

bp-e60daea9-3102-485f-b52b-482dc0190103 1/3/2019, 11:51 PM

bp-986dbc53-e123-457b-885b-67cbf0190103 1/3/2019, 11:51 PM

bp-54f700e5-c0e1-473c-a8a0-1254b0190103 1/3/2019, 4:06 PM

can please someone tell me how to solve this problem?