Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

HP scanner will still send a scan to my windows computer, but after scanning a doc & then clicking send - this error msg appears... "the HP scan application is

  • 2 antwoorden
  • 2 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van paul.gankema

mmyers14
mmyers14
more options

HP scanner will still send a scan to my windows computer, but after scanning a doc & then clicking send - this error msg appears... "the HP scan application is unable to open your email application and/or cannot attach the scan to a new email. please check your email configuration and try again." After running a HP print scan doctor 5.1 a "driver check" is X'd. Instructions are to unplug and restart which I've completed. "the scan driver is unable to communicate with the product"...

HP scanner will still send a scan to my windows computer, but after scanning a doc & then clicking send - this error msg appears... "the HP scan application is unable to open your email application and/or cannot attach the scan to a new email. please check your email configuration and try again." After running a HP print scan doctor 5.1 a "driver check" is X'd. Instructions are to unplug and restart which I've completed. "the scan driver is unable to communicate with the product"...

Alle antwoorden (2)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Do you have the latest TB, 60.5.3, which deals with issues like this?

https://www.thunderbird.net/en-US/thunderbird/60.5.3/releasenotes/

paul.gankema
paul.gankema
more options

I' am using version 60.8.0 And i also get the message that the software HPscan can't find an email program. Thunderbird 60.8.0 is installed and works great ! I called HP and they only support Outlook ? A neighbour of mine has the same printer and HP support changed something on his PC and he can scan to thunderbird mail. But he forgot what HP did on his PC. He thought he did something in the registry. Does anywhone nows how to get ik working