Hello irishmist20,

What you mention in your post and what I see in your screenshots, are two different things ....

As for the page displaying blue text on the left side, would you check this please :

Press "View" on the menu bar, then choose "Page Style". Should it be set to "No Style" - set it to "Basic Page Style".

If that's not it, then let's Try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

As for your post - are you referring to this (?) :

https://answers.usbank.com/answers/s/article/How-do-I-turn-off-the-ID-Shield-questions-when-I-login

As far as I know, Firefox isn't changing those settings ......

If it's something else you're talking about : could you please give us link to the page in question ?

Looks that you are blocking CSS files on this website.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

• make sure your extensions and filters are updated to the latest version
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

• click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

• "3-bar" menu button or Tools -> Web Developer
• https://support.mozilla.org/en-US/kb/content-blocking

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

• hold down the Shift key and left-click the Reload button
• press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

• Options/Preferences -> Privacy & Security
  Cookies and Site Data -> Manage Data

"Clear the Cache":

• Options/Preferences -> Privacy & Security
  Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

• switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
• do NOT click the "Refresh Firefox" button on the Safe Mode start window

• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Dear McCoy and Cor-el, I have no clue as to what I might have done following your suggestions but I was able log in to my credit card website yesterday and today without having to answer an IShield question. Thank you both.

irishmist20 said

Dear McCoy and Cor-el, I have no clue as to what I might have done following your suggestions but I was able log in to my credit card website yesterday and today without having to answer an IShield question. Thank you both.

I'm glad that you got it working again.

But I'm not surprised - all it took was a little time ...

It wasn't a Firefox issue (see the last link in my first post).