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Unable to see device and sync is not displaying saved login

Ayush Singh
Ayush Singh
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Hello, I was using Firefox Sync earlier today and then had to delete the profile and created a new profile. While logging into Firefox I have had to reset the password as I couldn't recall the credentials. Now I don't see any login information.

Hello, I was using Firefox Sync earlier today and then had to delete the profile and created a new profile. While logging into Firefox I have had to reset the password as I couldn't recall the credentials. Now I don't see any login information.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi Ayush, are you saying you deleted your old profile folder? How did you do that because you probably need it back.

While logging into Firefox I have had to reset the password as I couldn't recall the credentials. Now I don't see any login information.

What password did you reset? If you reset the password for your Firefox Account, that would clear all Sync data previously stored data in the account. See: I've lost my Firefox Sync account information - What to do.