Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I'm trying to sync my account but I need a code and I can't access my e-mail

  • 5 antwoorden
  • 3 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van Tommy

mellamoyeison
mellamoyeison
more options

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account if I can't access my e-mail? It's there any way to contact Firefox support to recover my account by other ways?

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account if I can't access my e-mail? It's there any way to contact Firefox support to recover my account by other ways?

Alle antwoorden (5)

Tommy
Tommy
more options

Hello mellamoyeison, Do you have any other devices you can access your account with?

mellamoyeison
mellamoyeison Vraageigenaar
more options

Sadly I haven't.

I don't know if it help but i know the email used (but i don't have access), password, some accounts/passwords saved and markbooks.

Tommy
Tommy
more options

Maybe you have any recovery keys you forgot about sitting in your downloads?

mellamoyeison
mellamoyeison Vraageigenaar
more options

There is nothing like that in my download folder. All i want is to recover my bookmarks.

How can i contact support?

Tommy
Tommy
more options

To contact support, go to this page: https://mzl.la/2Trtycf to find what you need. If you need help, please reply, Thanks!