Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Account Reset

  • 1 antwoord
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van Eve

more options

So I tried to update my email address on my account and it says I already have an account with that email. I tried to log into that account but it apparently had 2FA in place that I cannot recover. I don't care at all about any of the sync data that is in the account tied to that email, is there really no way to have the account deleted so I can reuse that email address?

So I tried to update my email address on my account and it says I already have an account with that email. I tried to log into that account but it apparently had 2FA in place that I cannot recover. I don't care at all about any of the sync data that is in the account tied to that email, is there really no way to have the account deleted so I can reuse that email address?

Gekozen oplossing

Yeah we can't delete the email due to security reasons (we can't verify for 100% sure that you're you without violating some privacy things) so you'll have to use a new email/account :(

Dit antwoord in context lezen 👍 0

Alle antwoorden (1)

more options

Gekozen oplossing

Yeah we can't delete the email due to security reasons (we can't verify for 100% sure that you're you without violating some privacy things) so you'll have to use a new email/account :(