We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Update of Thunderbird

  • 2 antwoorden
  • 1 heeft dit probleem
  • 4 weergaven
  • Laatste antwoord van debbs

debbs
debbs
more options

Hi I hope someone can help me. Today I informed by Thunderbird to update the email. I have now received an Error message. Platform version '79.0' is not compatible with minVersion > = 80.0 maxVersion < = 80.0

Help, I have no idea what any of this means and I am now not able to open my email account and looks like I have lost Important folders. Does anyone have a solution? Any help would be appreciated Thanks Deb

Hi I hope someone can help me. Today I informed by Thunderbird to update the email. I have now received an Error message. Platform version '79.0' is not compatible with minVersion > = 80.0 maxVersion < = 80.0 Help, I have no idea what any of this means and I am now not able to open my email account and looks like I have lost Important folders. Does anyone have a solution? Any help would be appreciated Thanks Deb

Alle antwoorden (2)

Stans
Stans
more options

Which version of Thunderbird do you currently have? Do you have a recent backup of your Thunderbird profile or PC? Is this an IMAP or POP account?

debbs
debbs Vraageigenaar
more options

Hi Stans I tried to send you message but you may not have received it. Seems that I might have had to install an update from Firefox first that didn't ask, and that is why my email account become corrupt and dropped out. I have had to get onto my ISP to help me sort out a few things, and download Thunderbird again but meaning I have lost all folders containing some important information also. In future I will not be saving such items in the email folders and move them elsewhere. I really hope no one else has this same problem.