Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Mozilla Thunderbird asks for my password then ignors it.

  • 3 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van BML

BML
BML
more options

My Mozilla Thunderbird Email will not open and keeps asking for my password then ignoring it. I looked at Help and it says something about opening up Tools but I can't find that. I came across the following when trying again.

Login to server mail.btinternet.com with username b2m13j10v21@btinternet.com failed.

My Mozilla Thunderbird Email will not open and keeps asking for my password then ignoring it. I looked at Help and it says something about opening up Tools but I can't find that. I came across the following when trying again. Login to server mail.btinternet.com with username b2m13j10v21@btinternet.com failed.

Gekozen oplossing

Are you able to logon to that username/email address webmail account via a browser? Please test this and report back on whether you got access or not. If access failed then use the 'Forgotten Password' link to gain access and reset the password.

Then in Thunderbird, remove the stored password, restart Thunderbird and enter the new password at the prompt.

Are you talking about a POP or IMAP mail account?

I use BT and POP and access to server is up and running.

Dit antwoord in context lezen 👍 0

Alle antwoorden (3)

BML
BML Vraageigenaar
more options

Obviously any Email you send will not get through. I'm looking for an alternative Email.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Gekozen oplossing

Are you able to logon to that username/email address webmail account via a browser? Please test this and report back on whether you got access or not. If access failed then use the 'Forgotten Password' link to gain access and reset the password.

Then in Thunderbird, remove the stored password, restart Thunderbird and enter the new password at the prompt.

Are you talking about a POP or IMAP mail account?

I use BT and POP and access to server is up and running.

BML
BML Vraageigenaar
more options

All sorted out now. It was a result of a security problem I had and I had to get the involvement of BT who issued me some sort of Pin number that enabled me to alter my security and my Email opened up again.