We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

There is no ad-blocker. But Firefox says there is.

  • 4 antwoorden
  • 2 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van pojoho7699

more options

I'm on Win10 With Firefox 83.0. I cleared my history yesterday, and now when I try to watch video on CBS.com, I get this message: “This video is unavailable because we were unable to load a message from our sponsors. If you are using ad-blocking software, please disable it and reload the page. Error Code: 111”. I have no ad-blocking software that I know of. Can anyone give me a clue on what to do?

I'm on Win10 With Firefox 83.0. I cleared my history yesterday, and now when I try to watch video on CBS.com, I get this message: “This video is unavailable because we were unable to load a message from our sponsors. If you are using ad-blocking software, please disable it and reload the page. Error Code: 111”. I have no ad-blocking software that I know of. Can anyone give me a clue on what to do?

Gekozen oplossing

Try turning Enhanced tracking protection off. That prevents known tackers (frequently comes with ads) to load. That's not a good practice for privacy, if you still want to view that site, go ahead.

Dit antwoord in context lezen 👍 1

Alle antwoorden (4)

more options

Gekozen oplossing

Try turning Enhanced tracking protection off. That prevents known tackers (frequently comes with ads) to load. That's not a good practice for privacy, if you still want to view that site, go ahead.

more options

That did the trick. Thank you so much for your time. Have a super week.

more options

I'm trying to watch a tv programme on UK Channel 4 Catch-up and am prevented until I turn off ad blocking. I tried turning off Enhanced Tracking Protection and it made no difference. I just want to whitelist Channel 4's URL to unblock for this site only. Can't find how do I do it - I've been struggling unsuccessfully for 2 days with this.

more options

There is a manager exceptions option in protection settings.