Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Organization (school) logo appears as a broken image in Gmail (Google workspace)

  • 5 antwoorden
  • 2 hebben dit probleem
  • 9 weergaven
  • Laatste antwoord van Sara

mechanical.samarjeet
mechanical.samarjeet
more options

Hello, My school uses Google workspace. The logo of my schools appears as a broken image in Gmail/Google drive etc. when I use Mozilla Firefox (Ver 93.0) to login into my account. The problem does not happen if I use other browsers like Chrome or Microsoft edge. Could you please look into this problem. I am attaching a screenshot.

Thank You Samarjeet Chanda

Hello, My school uses Google workspace. The logo of my schools appears as a broken image in Gmail/Google drive etc. when I use Mozilla Firefox (Ver 93.0) to login into my account. The problem does not happen if I use other browsers like Chrome or Microsoft edge. Could you please look into this problem. I am attaching a screenshot. Thank You Samarjeet Chanda
Gekoppelde schermafbeeldingen

Alle antwoorden (5)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

mechanical.samarjeet
mechanical.samarjeet Vraageigenaar
more options

Hello, Thank you for the reply, but the problem does not go away in the troubleshoot mode. Also, I have tried by clearing the cache, cookies, history as well as performing a fresh installation. Further, the problem occurs across different computers with different operating systems, viz. Windows 10 (my home computer), Ubuntu 20.04 LTS (my school computer). I have also tried with Firefox ESR 91.2.0 but the same problem occurs there also. Thanks

FredMcD
FredMcD
more options

It's possible this is a website issue.

Please provide a public link (no password) that we can check out. No Personal Information Please !


Did you check out the links just under the Start In Troubleshoot(Safe) Mode instructions?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can possibly check this broken image in the Inspector and in the Network Monitor. You can also check the Web Console for related messages.

Sara
Sara
more options

I have the same problem reported on October 17, 2021 by @mechanical.samarjeet

Anyone find a solution? Is it an issue with the nonprofit version of Google Workspace and the updated version of Firefox?