Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Error Message on update "Couldn't load XPCOM"

  • 4 antwoorden
  • 1 heeft dit probleem
  • 288 weergaven
  • Laatste antwoord van cdalex

more options

I got an Update email this morning for Thunderbird and clicked it, and an Error Message popped up stating: "Platform version '91.7.0' is not compatible with minVersion >=91.6.1 maxVersion <=91.6.1 and everytime I try to start the program now, the same thing happens... how can I get my Thunderbird program to work the way it is supposed to?

I got an Update email this morning for Thunderbird and clicked it, and an Error Message popped up stating: "Platform version '91.7.0' is not compatible with minVersion >=91.6.1 maxVersion <=91.6.1 and everytime I try to start the program now, the same thing happens... how can I get my Thunderbird program to work the way it is supposed to?

Bewerkt door Wayne Mery op

Gekozen oplossing

cdalex said

This is getting really OLD, fast!

What anti virus are you using? Is it allowed to mess in the Thunderbird profile? Not recommended

Dit antwoord in context lezen 👍 0

Alle antwoorden (4)

more options

Just do a reinstall from Thunderbird.net.

I have no idea what causes this in some instances, but a reinstall has fixed it in every case I have seen.

more options

Thanks, Matt - I did that and the Thunderbird worked just fine - until I got another Update message this morning. Then the same thing occurred, only this time the Error Message read: "Couldn't load XPCOM" and the program stopped all over again... so I have reinstalled Thunderbird AGAIN, and I will see what happens this time. (I now have 3 Thunderbird 'short-cut' emblems showing on my Main Page, btw...) This is getting really OLD, fast!

more options

Gekozen oplossing

cdalex said

This is getting really OLD, fast!

What anti virus are you using? Is it allowed to mess in the Thunderbird profile? Not recommended

more options

Seems to be working fine today, after I reinstalled a 2nd time... I use BitDefender & it has always worked well with my Thunderbird program, so I doubt that was the problem. Haven't ever had a problem with the T-Bird before now & I've used it for years... somehow, it just didn't like that Update for some reason. Thanks for your input & advice - appreciate it! :)

Out, here!