Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Folders grey and italics. Some sub-folders not showing

  • 2 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van willie10

willie10
willie10
more options

I have a situation where some folders are showing in grey and italics and no files in these folders are showing at the folder level. The sub-folders under these folders are showing fine in most cases, but a few of the sub-folders are also missing. It seems that the situation is only on folders with sub-folders, but one or two with sub-folders are working fine. I am running Thunderbird 91.7.0 (64bit) on my laptop and I have set up an IMAP link to my email account at a private mail server (everyone.net) with my own domain name. I have been using this set-up for many years without a problem. After trying many other things, including starting Thunderbird in Troubleshooting mode, I have uninstalled Thunderbird totally and have deleted my Thunderbird profile. I have then re-installed Thunderbird and set up my email IMAP account from start (without any add-ons at this stage) , but I experience the same problems. If I check my mails through a webmail browser, it is fin and all folders, sub-folders and files are showing. It is also fine on my mobile phone where I am using Bluemail as my mail client. I have also installed Bluemail on my laptop as a test and it also works fine and shows all the folders and files correctly, but I do not want to use Bluemail on my laptop as I prefer Thunderbird.

I have a situation where some folders are showing in grey and italics and no files in these folders are showing at the folder level. The sub-folders under these folders are showing fine in most cases, but a few of the sub-folders are also missing. It seems that the situation is only on folders with sub-folders, but one or two with sub-folders are working fine. I am running Thunderbird 91.7.0 (64bit) on my laptop and I have set up an IMAP link to my email account at a private mail server (everyone.net) with my own domain name. I have been using this set-up for many years without a problem. After trying many other things, including starting Thunderbird in Troubleshooting mode, I have uninstalled Thunderbird totally and have deleted my Thunderbird profile. I have then re-installed Thunderbird and set up my email IMAP account from start (without any add-ons at this stage) , but I experience the same problems. If I check my mails through a webmail browser, it is fin and all folders, sub-folders and files are showing. It is also fine on my mobile phone where I am using Bluemail as my mail client. I have also installed Bluemail on my laptop as a test and it also works fine and shows all the folders and files correctly, but I do not want to use Bluemail on my laptop as I prefer Thunderbird.

Gekozen oplossing

See https://support.mozilla.org/en-US/questions/1293067

https://support.mozilla.org/en-US/questions/1246828

Dit antwoord in context lezen 👍 0

Alle antwoorden (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Gekozen oplossing

See https://support.mozilla.org/en-US/questions/1293067

https://support.mozilla.org/en-US/questions/1246828

willie10
willie10 Vraageigenaar
more options

Thanks "sfhowes", problem solved. As recommended by "finleyluke", I have unchecked the 'Show only subscribed folders' box in Account Settings>Server Settings>Advanced. I can't see how this worked, but at least it did. Folders are not in grey italics anymore and the lost sub-directories are back. A simple solution, but finding that needle in the haystack needed guidance.