Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

i followed you instructions to generate a new recovery before changing my password...so as not to lose my data....so now i dont have a recovery key and i cant create one because its asking me for my password???

  • 1 antwoord
  • 2 hebben dit probleem
  • 11 weergaven
  • Laatste antwoord van cor-el

mlamond
mlamond
more options

I need to create a new recovery key and i should be able to but even though i am sighed in its asking me for my password which i have forgotten....wow nice instructions....i did exactly what I was instructed to...... to create a new recovery key.....but apparently even though i am sighed in i need to have my password to generate a new recovery key....would have been nice to know that first.....now i cant generate a new password without losing my data because i dont have a recovery key???? can anybody help me

I need to create a new recovery key and i should be able to but even though i am sighed in its asking me for my password which i have forgotten....wow nice instructions....i did exactly what I was instructed to...... to create a new recovery key.....but apparently even though i am sighed in i need to have my password to generate a new recovery key....would have been nice to know that first.....now i cant generate a new password without losing my data because i dont have a recovery key???? can anybody help me

Alle antwoorden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to enter the password for security reasons as anyone could open that page and generate the recovery key. If you do not remember the password then you are out of luck and you should have generated the recovery key when you still remembered the password as now you are too late.

You wrote: create a new recovery key Did you ever generate a recovery key in the past?

See also: