Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Failed to install Add-ons

  • 4 antwoorden
  • 0 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van Rezz

Rezz
Rezz
more options

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you

Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro
Gekoppelde schermafbeeldingen

Gekozen oplossing

Yes, from Playstore. I'm from Indonesia and I'm using Adguard VPN.

I have solved that issue. What I do is 1. Clear Data Firefox 2. Turn off VPN 3. Open Firefox then download Add-ons, and it works

Add-ons can't be downloaded if I open firefox for the first time when Adguard VPN is On, and Use third party CA certificates is enabled.

Dit antwoord in context lezen 👍 0

Alle antwoorden (4)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Is this just happening when you try to install those two add-ons or does it happen with any others?

Rezz
Rezz Vraageigenaar
more options

Hi, Unfortunately all add-ons cannot be downloaded. I have tried to uninstall and reinstall Firefox, but the issue persists.

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Is this a copy of Firefox for Android that you have downloaded from the Google Play store?

Approximate which country are you based in?

Are you useing a VPN on your device?

Rezz
Rezz Vraageigenaar
more options

Gekozen oplossing

Yes, from Playstore. I'm from Indonesia and I'm using Adguard VPN.

I have solved that issue. What I do is 1. Clear Data Firefox 2. Turn off VPN 3. Open Firefox then download Add-ons, and it works

Add-ons can't be downloaded if I open firefox for the first time when Adguard VPN is On, and Use third party CA certificates is enabled.