Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Thunderbird internet access problem

  • 3 antwoorden
  • 0 hebben dit probleem
  • 7 weergaven
  • Laatste antwoord van Matt

kevinp1
kevinp1
more options

I use Thunderbird for my work email. Since early October, I have had difficulty accessing the internet using Thunderbird. I can access my work email account through the web, but that is a bit clunky. I have no problem accessing the internet via Firefox, and I can access my work email via Thunderbird if I use my phone as a personal hotspot. Is there a setting on Thunderbird I need to change, or is my problem more with my internet provider (Quantum Fiber)?

I use Thunderbird for my work email. Since early October, I have had difficulty accessing the internet using Thunderbird. I can access my work email account through the web, but that is a bit clunky. I have no problem accessing the internet via Firefox, and I can access my work email via Thunderbird if I use my phone as a personal hotspot. Is there a setting on Thunderbird I need to change, or is my problem more with my internet provider (Quantum Fiber)?

Alle antwoorden (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Just an off the wall guess. But the mention of fibre makes me wonder if the issue may be related to IPV6. Try disabling it in Thunderbird and see if it makes a difference.

The link is for an exchange issue, but the instruction for disabling IPV6 are accurate.

You might also try in settings searching for DNS and clicking the Settings button the search returns. Ensure the DNS over HTTPS is enabled. (this might get around a DNS server that is locked into the IPV4 world when returning results.

rimmerman
rimmerman
more options

how do I disable ipv6 in thunderbird 115.6.0?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Same way you always have done. Change the preference network.dns.disableIPv6 in the config editor. to true