Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Unable to open attached Word docs

  • 2 antwoorden
  • 0 hebben dit probleem
  • Laatste antwoord van wrabbit555

more options

I have a new Windows 11 computer running TB 115.13.0 (64-bit). Although in Settings / Files & Attachments, Word Documents are associated with Word, when I try to open one in an email, I either get nothing at all or a message saying it has no associated program. My workaround is to download to my desktop and open them there. Can you help?

I have a new Windows 11 computer running TB 115.13.0 (64-bit). Although in Settings / Files & Attachments, Word Documents are associated with Word, when I try to open one in an email, I either get nothing at all or a message saying it has no associated program. My workaround is to download to my desktop and open them there. Can you help?
Gekoppelde schermafbeeldingen

Gekozen oplossing

change those entries to ask, rather than use word. Then select an attachment and step thorough the process of locating a copy of word as the helper when prompted for what to do with the file.

My guess is the settings for word relate to your old system and word is not where that was set to on that computer, so finding it fails. Simply resetting it to ask and then telling it to do this next time will rest the location of the helper application and should cure the problem.

Dit antwoord in context lezen 👍 1

Alle antwoorden (2)

more options

Gekozen oplossing

change those entries to ask, rather than use word. Then select an attachment and step thorough the process of locating a copy of word as the helper when prompted for what to do with the file.

My guess is the settings for word relate to your old system and word is not where that was set to on that computer, so finding it fails. Simply resetting it to ask and then telling it to do this next time will rest the location of the helper application and should cure the problem.

Behulpzaam?

more options

Matt, you solved my problem, and I thank you profusely.

   Mark

Behulpzaam?

Een vraag stellen

U moet zich aanmelden bij uw account om op berichten te antwoorden. Stel een nieuwe vraag als u nog geen account hebt.