Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Where is the set up wizard?

  • 5 antwoorden
  • 3 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van brendalynne

AnonymousUser
AnonymousUser
more options

I uninstalled firefox in order to download a clean version but don't get to the set up wizard. I recently encountered a trojan horse that caused me to quarantine certain archive functions. What do I look for and how do I fix this?

Firefox was "not responding" so I rebooted in safe mode to scan for viruses. I found that I couldn't install. I downloaded a service pack from MS for an installer and now I can download firefox (apparently) but can't see it on the control panel or in icon form, and can't access the set up wizard.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

I uninstalled firefox in order to download a clean version but don't get to the set up wizard. I recently encountered a trojan horse that caused me to quarantine certain archive functions. What do I look for and how do I fix this? == Firefox was "not responding" so I rebooted in safe mode to scan for viruses. I found that I couldn't install. I downloaded a service pack from MS for an installer and now I can download firefox (apparently) but can't see it on the control panel or in icon form, and can't access the set up wizard. == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Alle antwoorden (5)

Chris Ilias
Chris Ilias
  • Moderator
more options

When you download Firefox, you are downloading the installer. You then have to run the installer that you downloaded to install Firefox. See How to install Firefox on Windows

AnonymousUser
AnonymousUser Vraageigenaar
more options

My problem was that the set up wizard never showed up, though I downloaded several times to replicate the problem. Though downloaded, firefox never showed up as a download or as an icon, and neither did the wizard.

Chris Ilias
Chris Ilias
  • Moderator
more options

Are you downloading from http://getfirefox.com/ ?

brendalynne
brendalynne
more options

yes it just simply never appears. nothing on a search either thinking it might be someplace in "downloads" etc NOTHING

brendalynne
brendalynne
more options

this is exactly my challenge i have vista home premium 64bit and i am wondering what this thing would look like in 64 bits and pieces. ha