Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Can't open FF4, and I get a Vista Home Security 2011 error message

  • 1 antwoord
  • 17 hebben dit probleem
  • 28 weergaven
  • Laatste antwoord van TonyE

JosephBW
JosephBW
more options

I downloaded FF v4 on my Dell laptop running Vista. FF worked fine, so I downloaded Aniweather, Forecastfox weather, and something else that I can't find now all from the Mozilla website.

I tried to adjust the weather to my locale from the default New York City. Then everything went to crap. I got a pop-up from Vista Home Security 2011 that ran a scan, then told me I had 31 infections of Malware and trojans. Then it told me I had to subscribe to it's services to remove the infections.

Then I tried to open FF4 and nothing happened. So I tried to open Internet Explorer and it won't open either. The Vista Home Security keeps popping up and acts like a trojan, so I haven't done anything with it. How can I find and remove everything I downloaded from Mozilla?

I downloaded FF v4 on my Dell laptop running Vista. FF worked fine, so I downloaded Aniweather, Forecastfox weather, and something else that I can't find now all from the Mozilla website. I tried to adjust the weather to my locale from the default New York City. Then everything went to crap. I got a pop-up from Vista Home Security 2011 that ran a scan, then told me I had 31 infections of Malware and trojans. Then it told me I had to subscribe to it's services to remove the infections. Then I tried to open FF4 and nothing happened. So I tried to open Internet Explorer and it won't open either. The Vista Home Security keeps popping up and acts like a trojan, so I haven't done anything with it. How can I find and remove everything I downloaded from Mozilla?

Alle antwoorden (1)

TonyE
TonyE
  • Moderator
more options

Vista Home Security 2011 is a rogue application. Try running several malware scanners to ensure your computer is not infected. It is best to run several as each will pick up things that the others miss. Some scanners you can try are: