Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Does not update

  • 7 antwoorden
  • 6 hebben dit probleem
  • 4 weergaven
  • Laatste antwoord van Xircal

more options

When I open FF I get a message to update. So I do and the "connecting to server" box comes up and goes into eternal connect. Right before this box comes up, the FF browser opens. I tried waiting for it to connect, but it never did so I just shut it down. And then when I open FF another time (not every time) this will happen again. It seems that it just cannot update or connect to the update. Not sure what to do....

When I open FF I get a message to update. So I do and the "connecting to server" box comes up and goes into eternal connect. Right before this box comes up, the FF browser opens. I tried waiting for it to connect, but it never did so I just shut it down. And then when I open FF another time (not every time) this will happen again. It seems that it just cannot update or connect to the update. Not sure what to do....

Gekozen oplossing

You're welcome.

Could you please click the "Solved It" button (or if that's missing, the "Helpful button) to take you post out of the loop?

Thanks.

Dit antwoord in context lezen 👍 0

Alle antwoorden (7)

more options

Please do the following.

Click Help | Restart With Add-ons disabled. This will start Firefox in Safe Mode which means all your extensions will be disabled. This will eliminate an add-on as the cause of the problem.

Then click Help | About Firefox and click the Check For Updates button.

more options

Thank you; I did that and the same still happens: Downloaded version 4 then a window came up that said: It is strongly recommended you apply this update for Firefox as soon as possible. So I Clicked: Next Then a window came up that said: Downloading Firefox: Connecting to the update server And this is where it gets stuck.....

Any other ideas, perhaps? Thank you.

more options

OK, I think a clean install is called for given the circumstances, so please do the following.

Go to Download Firefox 4.0.1 and download a fresh installation file to the desktop. If necessary, download the file with IE8 and choose to save it to your desktop when you see the prompt.

Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).

Then reboot and delete the folder called Mozilla Firefox at this location: C:\Program Files\Mozilla Firefox

Finally run the installation file you downloaded to the desktop earlier.

Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

After you complete the installation, go to the Plugins Check page and update those where necessary.

more options

Thank you, again. I will try it later. I must say, I'm just a little apprehensive about losing information... in Add/Remove Programs, you're talking about from the Windows Control Panel, right? (I just don't recall seeing an option to save bookmarks, etc.) Thanks for all your time. ;)

more options

You can export your bookmarks as an HTML file as an extra safeguard if you wish by clicking the orange Firefox button, then Bookmarks | Show All Bookmarks.

Next, click Import & Backup and then Export HTML.

But don't worry, uninstalling Firefox won't delete them if you follow instructions above.

And yes, Add/Remove Programs is located in Windows Control Panel.

more options

You are awesome, Xircal, thank you for all your help. :)

more options

Gekozen oplossing

You're welcome.

Could you please click the "Solved It" button (or if that's missing, the "Helpful button) to take you post out of the loop?

Thanks.