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My Aetna insurance claim page displays correctly with IE, but in Firefox the dollar sign '$' displays as the old British pound symbol (a script 'L' with a crossbar)

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  • Laatste antwoord van sidheidt

sidheidt
sidheidt
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In all recent versions of Firefox, the Aetna page which shows the summary list of all my medical insurance claims will display correctly with the US dollar symbol, but when I drill down to the detail level page on a specific claim, the numerics are right, but the leading symbol is a '₤' not a '$'.

In IE, I get the correct US dollar sign on the detail page (as well as the summary list page)

In all recent versions of Firefox, the Aetna page which shows the summary list of all my medical insurance claims will display correctly with the US dollar symbol, but when I drill down to the detail level page on a specific claim, the numerics are right, but the leading symbol is a '₤' not a '$'. In IE, I get the correct US dollar sign on the detail page (as well as the summary list page)

Alle antwoorden (5)

cor-el
cor-el
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
sidheidt
sidheidt Vraageigenaar
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Tried it, but no change. Also tried deleting all cookies (in case I missed something) and still get the wrong symbol. Could it be a font issue?

cor-el
cor-el
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  • Top 10 Contributor
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It sounds more to me that the website thinks that you are in the UK and not in the USA.

Sometimes such data is stored in a cookie and resetting that cookie may correct it, but you may also need to check the setting in that website to be sure that you aren't redirected to another localized version.

Is only that currency symbol changed or do you get the prices in British pounds as well?

Bewerkt door cor-el op

sidheidt
sidheidt Vraageigenaar
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It's only one webpage within the Aetna website (other pages display the '$' OK). I would buy the 'it thinks I'm in the UK' idea, but the actual numerals of the amounts are correct for US dollars, not pounds, and my Aetna policy is (I believe) US only. Plus Internet Explorer gets it right  :-(

I reported this phenomena to Aetna and they said 'It looks good at our end', which makes sense if IE displays it OK.

I'm running the latest release of Firefox 6, but it did this under 5 as well.

Bewerkt door sidheidt op

sidheidt
sidheidt Vraageigenaar
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AHA! Under Options>Content, there is a language button. Somehow all three of my machines had been set to English - UK ! I set them back to English - US and the problem was solved! Why this only affected one page on the Aetna site and not any other page that I've seen containing a dollar sign, I have no idea.