Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

downloaded update no.1, no prompt for no.2, so unable to complete download of newer version Firefox

  • 2 antwoorden
  • 3 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van mariannathan

jeffreyww
jeffreyww
more options

Tried to update latest version Firefox a few times, have been 

unsuccessful.  there are 3 steps, I am able to see No.1 finish

No.2 says to wait for prompt to move icon to application folder 

 never get it, so unable to complete download, No.3 move icon to dock. So I click off, and every once in awhile I get Firefox asking
me  to download the latest greatest update, some one told me
Apple wouldn't let let this happen , something to do  with the
  Flash Player, which separately have tried to download, but
was never successful. So maybe this new update isn't happening.
Tried to update latest version Firefox a few times, have been unsuccessful. there are 3 steps, I am able to see No.1 finish No.2 says to wait for prompt to move icon to application folder never get it, so unable to complete download, No.3 move icon to dock. So I click off, and every once in awhile I get Firefox asking me to download the latest greatest update, some one told me Apple wouldn't let let this happen , something to do with the Flash Player, which separately have tried to download, but was never successful. So maybe this new update isn't happening.

Alle antwoorden (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

See also:

mariannathan
mariannathan
more options

I am so confused I don't know whether I'm coming or going. The download was interrupted that I believe might have solved the problem since my Mac current support level (3.2) is a long way off from 12. How do I trash the current Firefox application and do the "clean reinstall"? I have tried to follow your instructions to the best of my ability but simply to not know how to perform everything you ask for.

Is there some way you can help get the current Firefox installed from level 7 and up as verizon seems to require to get my e-mails delivered? Somehow I think there is a installation of a flash drive that might be involved with this problem.

Hope to hear from you soon. Marian Nathan