Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Everytime I open Firefox I get a page from Video Download Helper. How do I get rid of this page once and for all?

  • 6 antwoorden
  • 5 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van nymfe

more options

Since two days, everytime I open firefox an extra tab opens up from Download Helper. I close it everytime, but it's getting annoying. I've tried the Extra - Options screen, I've tried the Help with Firefox screen , I can't seem to find a solution. Please help me get rid of it before I might toss my screen out the window in a few days...

Since two days, everytime I open firefox an extra tab opens up from Download Helper. I close it everytime, but it's getting annoying. I've tried the Extra - Options screen, I've tried the Help with Firefox screen , I can't seem to find a solution. Please help me get rid of it before I might toss my screen out the window in a few days...

Alle antwoorden (6)

more options
more options

I already changed y homepage 3 times, the "first tab" shows myhomepage, but the second tab "the open tab" shows the video download helper screen. The homepage thing works :) It's the second tab I'm stuck at

more options

Did you check for problems with the file prefs.js in the Firefox Profile Folder and rename or delete the file?

Windows may be hiding the .js file extension, so check the Properties via the right-click context menu to be sure.


  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
more options

Well I found the folder, but there are so many different icons, I have no idea what to look for. None of them is named recognizable to me. Sorry to be such a none-helper :(

more options

Look for something called prefs (Prefs as Windows may capitalize it).

more options

I found two icons, named prefs. One is "Corrupted and unreadable" but cannot be deleted due to this fact and when I click the other it says Error.

What would be the right thing to do with these?