Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Sync doesn't work

  • 3 antwoorden
  • 8 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van Ibai

omarjose
omarjose
more options

I set up my Firefox in my main desktop with two others laptops, but the synchronization was incomplete, and now a banner saying "Sync encountered and error while syncing:Unknown error. Sync will automatically retry this action", but nothing happen.

I set up my Firefox in my main desktop with two others laptops, but the synchronization was incomplete, and now a banner saying "Sync encountered and error while syncing:Unknown error. Sync will automatically retry this action", but nothing happen.

Bewerkt door omarjose op

Alle antwoorden (3)

Ibai
Ibai
  • Administrator
more options

Hi Omar,

My recommendation is to reset the account by following the steps explained in this article: https://support.mozilla.org/en-US/kb/how-do-i-manage-my-firefox-sync-account#w_how-do-i-reset-my-sync-data

Let me know if that works.

omarjose
omarjose Vraageigenaar
more options

Hello:

It didn´t work.

I had tried that several times before to send you the request.

More info: the only difference between the two laptops that I have (where the sync between those two work fine), is that the third computer , a desktop, where the sync don´t work, is running W7 in spanish, although Firefox is in English.

The two laptops have the W7 OS in English.

Rgds

Ibai
Ibai
  • Administrator
more options

Hola!

If that doesn't work I will ask you to try to log in Diagnose Firefox issues using Troubleshoot Mode to make sure that no add-ons are messing up with Sync.

If that doesn't work please file a bug. It could be as simple as a problem with your connections if the log mentions any error like 503 or 404. You can find good instructions to file a bug in this blogpost: https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/