Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Since I installed Firefox 17.0.1, the program has become unstable. I have a hard time getting the program to respond to start. I have to try at least 3 times

  • 1 antwoord
  • 13 hebben dit probleem
  • 6 weergaven
  • Laatste antwoord van cor-el

rainbow-clouds
rainbow-clouds
more options

As I mentioned, the program will not start on the first time that I click the icon. The hourglass appears for a second or two and then disappears. I have to try at least 3 or more times before the program responds. Should I try to uninstall 17 and reinstall 16. I have already uninstalled 17 and reinstalled it.

As I mentioned, the program will not start on the first time that I click the icon. The hourglass appears for a second or two and then disappears. I have to try at least 3 or more times before the program responds. Should I try to uninstall 17 and reinstall 16. I have already uninstalled 17 and reinstalled it.

Gekozen oplossing

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Dit antwoord in context lezen 👍 0

Alle antwoorden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekozen oplossing

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.