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I can't access my Virginmedia email account because it claims that Javascript is disabled, even though it is enabled as far as I can tell. Any suggestions?

  • 4 antwoorden
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van mslade53

mslade53
mslade53
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When I try to log in to my Virginmedia email account it responds saying that Javascript needs to be enabled. However as far as I can tell it is already enabled. I have updated to the latest version of Java, but this did not help. I'll have to go back to IE8 since I'm running Windows XP, which is a shame... Can anyone offer any advice?

When I try to log in to my Virginmedia email account it responds saying that Javascript needs to be enabled. However as far as I can tell it is already enabled. I have updated to the latest version of Java, but this did not help. I'll have to go back to IE8 since I'm running Windows XP, which is a shame... Can anyone offer any advice?

Gekozen oplossing

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Dit antwoord in context lezen 👍 2

Alle antwoorden (4)

user633449
user633449
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Java and Javascript are totally different and unrelated. Try to Reset Firefox. Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Gekozen oplossing

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
mslade53
mslade53 Vraageigenaar
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Thanks very much for your suggestion. I found that clearing the cache and removing the Virginmedia cookies was sufficient to fix the problem. I didn't get as far as starting Firefox in Safe Mode since the problem was cured.

Absolutely fantastic to have this kind of help available. It's very much appreciated.

mslade53
mslade53 Vraageigenaar
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Thanks very much for your help. Your solution may well have worked, but I had already fixed it by following cor-el's suggestion.

It's great that people are keen to offer help: many thanks.