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can not add pdf files to my e-mail-it just grinds on a 851kb file (11kb worked)not using gmail. windows xp. recently wnld java update.

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thomas77
thomas77
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downloaded some java update for downloading support from Ontrack. SInce then firefox will not attach pdf files to my e-mail. not using g-mail, using yahoo. Windows XP. It will add small files (11kb) but just grinds on a 851kb file and never attaches it.If I choose to unclick "enable java" - the "attach files" box disappears from the attach files menu.

downloaded some java update for downloading support from Ontrack. SInce then firefox will not attach pdf files to my e-mail. not using g-mail, using yahoo. Windows XP. It will add small files (11kb) but just grinds on a 851kb file and never attaches it.If I choose to unclick "enable java" - the "attach files" box disappears from the attach files menu.

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iamjayakumars
iamjayakumars
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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.