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Firefox button dumps me immediately to Outlook, so how get to reset?t?

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gaylen
gaylen
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Outlook no longer allows me to view photos in emails (was working fine yesterday). Also my "instant actions" icons have disappeared despite my resetting them. I'm hoping resetting Firefox will fix Outlook, but I can't get to main Firefox--it immediately opens Outlook. How do I get to Reset (if this seems likely to fix the Outlook issues).

Outlook no longer allows me to view photos in emails (was working fine yesterday). Also my "instant actions" icons have disappeared despite my resetting them. I'm hoping resetting Firefox will fix Outlook, but I can't get to main Firefox--it immediately opens Outlook. How do I get to Reset (if this seems likely to fix the Outlook issues).

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Andrew
Andrew
  • Moderator
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Could this be an Outlook issue? Have you tried another browser? Try clearing cache and cookies:

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.