We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Why do I see multiple crash reports from the day I approved one?

  • 5 antwoorden
  • 2 hebben dit probleem
  • 11 weergaven
  • Laatste antwoord van John99

Iohahnus
Iohahnus
more options

A few days ago, Firefox crashed on me. Subsequently, Crash reporter came up and I submitted a crash report. I only saw one crash, and only saw Crash reporter once. As such, I only approved sending a crash report once. However, when viewing "about:crashes" I see four crash reports as having been sent that day, all within an hour and a half of the original crash report.

What's going on here? Was there a recording error? Did Firefox continue to send reports after I approved one? Are these indicative are multiple causes for a crash?

A few days ago, Firefox crashed on me. Subsequently, Crash reporter came up and I submitted a crash report. I only saw one crash, and only saw Crash reporter once. As such, I only approved sending a crash report once. However, when viewing "about:crashes" I see four crash reports as having been sent that day, all within an hour and a half of the original crash report. What's going on here? Was there a recording error? Did Firefox continue to send reports after I approved one? Are these indicative are multiple causes for a crash?

Alle antwoorden (5)

John99
John99
more options

AFAIK Firefox should only send reports that you approve of. You may be seeing unsubmitted reports and/or unsubmitted plugin/hang reports. Submitted reports start with bp-

If you are having crashes and want help what is the Crash ID of the report that you did approve ?

Note your if you include your email address it is not made public it is only available to developers. If you agree to the URL of the current page being included that again is not made public.

Follow the links on your own reports and search through them you will see what I mean.

Iohahnus
Iohahnus Vraageigenaar
more options

Strangely, all of them seem to have the bp- prefix. And while I did have a crash, I don't really need help with it (it looks like it was caused by one of Adobe's famous flash bugs.) The thing that confuses me is that the one I approved was sent at 11:58pm, then another apparently was sent several minutes later, then another after a pause, and a final one at 1:17am. I only approved the first one, so I can't understand why the other 3 were sent in (and Firefox only crashed once)

EDIT: Is there a way I can see URLs submitted with my own crash reports? If I could, I might be able to figure out something about what was going on.

Bewerkt door Iohahnus op

John99
John99
more options

May take a while to find out but I will make enquiries.

In fact I posted here /forums/contributors/709568

AliceWyman
AliceWyman
  • Moderator
more options

You said, 

... when viewing "about:crashes" I see four crash reports as having been sent that day, all within an hour and a half of the original crash report.

and, 

... (it looks like it was caused by one of Adobe's famous flash bugs.) The thing that confuses me is that  the one I approved was sent at 11:58pm, then another apparently was sent several minutes later, then another after a pause, and a final one at 1:17am. I only approved the first one, so I can't understand why the other 3 were sent in (and Firefox only crashed once)

It might help if you could list the four Crash IDs ( bp- ) in question from the about:crashes Submitted Crash Reports page.

John99
John99
more options

You asked 

EDIT: Is there a way I can see URLs submitted with my own crash reports? If I could, I might be able to figure out something about what was going on.

You can see the details prior to submission whilst they are on your own computer. After submission you have the same privileges as other viewers and that information (if it exists) is not public.
I am not sure but IIRC URLs may be used in some correlation reports, but I believe that links to signatures rather than individual reports.