hello Donmega, this crash is apparently caused by trusteer rapport. please see if there's an update available for the program or contact their support at http://www.trusteer.com/support/report-problem or uninstall the program.

Please update to the current Firefox 23 release.

• Help > About Firefox

• https://support.mozilla.org/kb/update-firefox-latest-version.
• https://support.mozilla.org/kb/Updating+Firefox

The Firefox 9 version that you currently run is no longer supported with security updates.

• It is important to update Firefox and add-ons to the latest version to get all security fixes.

Thank you guys for the quick responses. I tried to update trusteer rapport but it said it was already up to date. I am trying to talk to them about it. Also I tried a newer version of Firefox and it opened up fine. The reason that we are trying to get Firefox 9 to work is that there is a business site we need access to and they only support Firefox 9 or IE 8 which is ridiculous in my opinion.

Thanks again guys for your help with this.

maybe the better approach here is to get the business site to work with firefox 23 - is anything particularly not working or is the site just claiming that it doesn't support newer versions of firefox?

in the latter case you could try to spoof your user-agent: How to reset the default user agent on Firefox (see the workaround part).