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I have a recovery key, but it seems to be associated with a different account that I don't have access to, is there anyway I can still access the information?

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988035
988035
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I created a new account, but when the key is verified it says that the account name/password is incorrect, is there anyway for me to find out what e-mail/account name the sync is associated with maybe?

I created a new account, but when the key is verified it says that the account name/password is incorrect, is there anyway for me to find out what e-mail/account name the sync is associated with maybe?

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cor-el
cor-el
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Did you ever generate a new sync key for that sync account?

Quote: I created a new account

When you create a new account then Firefox will generate a sync key, so you should see such a message.
If you however connect to an existing account then you need to enter the correct sync key for this account yourself (I don't have the device with me).

988035
988035 Vraageigenaar
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I had to to a factory reset on my PC, I was under the assumption that all I needed to to recover my firefox data was enter the recovery key, however when I attempted to do that, via the "I don't have the device with me," it rejected the username/password combo.

messagebot
messagebot
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Hi,

Unfortunately we had a data base error today and lost some user accounts when we had to go back to our backups. If you have started this thread, your's is one of those. Since we can not recreate your account, please sign-up for a new account here to reply to the forum messages:

https://support.mozilla.org/users/auth

You can use the same username and email address as before. We are very sorry for the inconvenience.