Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Recover a synced firefox account

  • 2 antwoorden
  • 1 heeft dit probleem
  • 3 weergaven
  • Laatste antwoord van cor-el

Slotas
Slotas
more options

Hello Firefox support

Merry Christmas

I have a mozilla firefox sync account however it is asking me for a recovery key and I tried many different approaches however it seems that I didn't get it in the first place as it's a new security measure you guys added. I have the email address and the password that the account was created with? Could you possibly help me with recovering the account and especially recovery key

Thanks Lukas

Hello Firefox support Merry Christmas I have a mozilla firefox sync account however it is asking me for a recovery key and I tried many different approaches however it seems that I didn't get it in the first place as it's a new security measure you guys added. I have the email address and the password that the account was created with? Could you possibly help me with recovering the account and especially recovery key Thanks Lukas

Alle antwoorden (2)

the-edmeister
the-edmeister
  • Moderator
more options

No, the Recovery Key isn't new. It was introduced in it's current form 3 or 4 months before Firefox 4.0 was released in March of 2011.

If you don't have access to another device that is connected to that Sync account to allow "pairing" the devices, and you don't have the Recovery Key, your data can't be retrieved. Without the pairing code and two devices, or the Recovery Key, there's no way to decrypt your data. That "key" is used to encrypt your data as it is being sent to the Sync servers; no one but you ever see that key to ensure privacy.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you ever used Sync on your computer?

You can find the sync account password and the sync (recovery) key in the password manager on computers where a sync account with a specific e-mail address has been set up.

  • Firefox > Preferences > Security: Passwords: "Saved Passwords" > "Show Passwords"

Look for:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)