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Plugin page keeps on being opened when Firefox starts

  • 5 antwoorden
  • 1 heeft dit probleem
  • 4 weergaven
  • Laatste antwoord van John99

benhs
benhs
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I installed a Firefox plugin and the associated plugin page keeps on being opened in a new tab every time I start Firefox. How can I stop this from happening?

This also happens if I go the add-ons window and disable/re-enable the plugin, a new tab is opened with the plugin page.

I installed a Firefox plugin and the associated plugin page keeps on being opened in a new tab every time I start Firefox. How can I stop this from happening? This also happens if I go the add-ons window and disable/re-enable the plugin, a new tab is opened with the plugin page.

Gekozen oplossing

The newest version of the HelloSign plugin does not have this issue anymore.

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John99
John99
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Hi benhs,

You did not provide full troubleshooting information when posting the question.

  • What is the plugin that you are talking about ?
    • Please give the full title & version number ?
    • and the home, or support webpage of the plugin ?
benhs
benhs Vraageigenaar
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Hi John99,

It's the HelloSign plugin ("HelloSign for Gmail", version 1.1.36), the home page is https://www.hellosign.com/gmail.

I'm on mac OS X 10.9.1 and using Firefox 26.

John99
John99
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The plugin is not from the official Firefox associated Mozilla site. Personally I do not wish to download or test this plugin. If the plugin or associated software repeatedly opens pages is this because it is waiting for a response from you ? or is that the intended function of the software ?

Any problems should be taken up with the providers of this third party software. If you are having problems trying to remove this software please first of all look at the software's instructions then our general advice

Please post back with how you get on, whether you resolve this isssue, or if you have difficulty removing the software.

benhs
benhs Vraageigenaar
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Gekozen oplossing

The newest version of the HelloSign plugin does not have this issue anymore.

John99
John99
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Glad to hear the problem is resolved thanks for posting back.