This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Add-on/Customise buttons dont work

  • 2 svar
  • 3 har dette problemet
  • 3 views
  • Siste svar av jdandcoke7

jdandcoke7
jdandcoke7
more options

Since upgrading to FF29.0.1 today, I can't access either the "Customise..." option through the Hamburger bar button or by right-clicking on any of the toolbars. I also dont get any response if I try to click on the Add-ons button in the Hamburger bar menu.

Everything was working fine before - I've attempted the Classic Theme Restorer add-on, but that hasnt restored access to these items.

Since upgrading to FF29.0.1 today, I can't access either the "Customise..." option through the Hamburger bar button or by right-clicking on any of the toolbars. I also dont get any response if I try to click on the Add-ons button in the Hamburger bar menu. Everything was working fine before - I've attempted the Classic Theme Restorer add-on, but that hasnt restored access to these items.

Valgt løsning

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Les dette svaret i sammenhengen 👍 0

All Replies (2)

user669794
user669794
more options

Valgt løsning

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

jdandcoke7
jdandcoke7 Eieren av spørsmålet
more options

Gah! Was hoping not to have to go down that route, especially as I was still struggling when using Safe Mode. However, it did work. I've also reinstalled all the add-ons I think I had installed before and not yet identified the culprit.

Thanks - now to get used to the new UI... ;)