This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

My Passwords Won't Sync

  • 3 svar
  • 8 har dette problemet
  • 1 view
  • Siste svar av guigs

Seib3
Seib3
more options

I have sync enabled and I've checked the box next to "Passwords" under the Items to Sync section. I'm always signed into my Firefox account, so there's no problem there. However, despite all this, when I update a password or save a new password on my desktop browser, or if I do the same on my Firefox for Android app, even though it says it's successfully synced, every time I change my password on one device and then try to log in on the other, it doesn't auto-fill it. It's not syncing even though it says it does.

I love Firefox and I don't want to switch to another browser, but if anyone can help me, please do!

Thank you in advance!

I have sync enabled and I've checked the box next to "Passwords" under the Items to Sync section. I'm always signed into my Firefox account, so there's no problem there. However, despite all this, when I update a password or save a new password on my desktop browser, or if I do the same on my Firefox for Android app, even though it says it's successfully synced, every time I change my password on one device and then try to log in on the other, it doesn't auto-fill it. It's not syncing even though it says it does. I love Firefox and I don't want to switch to another browser, but if anyone can help me, please do! Thank you in advance!

All Replies (3)

guigs
guigs
more options

HI Seib3, Do you have a master password set up? This would prevent the passwords from syncing.

Seib3
Seib3 Eieren av spørsmålet
more options

Hi, RMC, thanks for the reply. No, I dont have a master password.

guigs
guigs
more options

Just to try to kickstart the sync these steps will manually sync the passwords. please try this experiment:

  1. Remove the stored password on the Desktop.
  2. Click Sync Now
  3. go to the website with the password, add the username and password
  4. Click "Remember"
  5. Click Sync Now
  6. Go to the android device and click "Sync now" from the account list in the Android accounts.
  7. Visit the same site on the Android device.

Does it show up? And if it does not, if you remove the account on the android device then login again to sync does the password show up?

Sync is timed, but the items synced in the Desktop would be enabled in the desktop. If there are errors you can turn on errors on the desktop. Please post back with the results :-)