Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Cannot sync bookmarks from Windows 7 to Ubuntu

  • 2 svar
  • 4 har dette problemet
  • 26 views
  • Siste svar av cor-el

eryoung369
eryoung369
more options

I have tried using Firefox sync (which has synced everything else except my bookmarks).

I have exported to json -> when I import, I receive "Unable to process the backup file". I have validated the json here: http://jsonformatter.curiousconcept.com/

I have rebooted the computer.

I have also tried to export to html and import from html. When I import, I get nothing. No bookmarks, no messages, nothing. I have checked and verified that there is information in the html file.

Please help me get my bookmarks properly transferred.

Thanks,

Eric

I have tried using Firefox sync (which has synced everything else except my bookmarks). I have exported to json -> when I import, I receive "Unable to process the backup file". I have validated the json here: http://jsonformatter.curiousconcept.com/ I have rebooted the computer. I have also tried to export to html and import from html. When I import, I get nothing. No bookmarks, no messages, nothing. I have checked and verified that there is information in the html file. Please help me get my bookmarks properly transferred. Thanks, Eric

All Replies (2)

guigs
guigs
more options

Hi eryoung369, Sorry to hear about the bookmark issue. There is a bit of a hack you can also try. If you start a new profile and copy and paste the places.sqlite file over the new profile folder and then restart Firefox with the new profile, do the bookmarks show up? 

Profile Manager - Create, remove or switch Firefox profiles

Another try: copy the json file to another directory outside the profile folder. Go to Bookmarks > Show all Bookmarks> Backup and Restore > File... and select the json file you moved.

Firefox Sync troubleshooting and tips

Endret av guigs

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does that JSON backup have the correct .json file extension?

Make sure that the bookmarks backup file has the correct (lowercase) file extension:

  • .html for a HTML backup
  • .json for a JSON backup

A JSON backup will show as one long text line without line breaks and a HTML backup shows as a web page with clickable links.

A JSON backup starts with: {"title":"","id":1,"dateAdded": An HTML backup starts with: <!DOCTYPE NETSCAPE-Bookmark-file-1>