This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

When I attempt to play anything in Netflix, all I see is a gray screen.

  • 2 svar
  • 59 har dette problemet
  • 3 views
  • Siste svar av SamField

SamField
SamField
more options

There is nothing to click and no error messages.

Here are the steps I have already taken that have not fixed the problem:

It is a FireFox-only issue. Netflix works fine in IE and Chrome. I cleared my cache/cookies. I deleted the "is" folder in Silverlight I uninstalled and reinstalled Silverlight. I uninstalled and reinstalled FireFox. I did a full scan to look for malware/virus-- all scans showed nothing.

This is day 2 of having this problem. Netflix assures me that everything is fine on their end, and since it works in other browsers and there's nothing wrong with my computer, there's something wrong with FireFox.

I have Firefox 30.0 and Silverlight 5. I'm working on a PC with Windows 7.

There is nothing to click and no error messages. Here are the steps I have already taken that have not fixed the problem: It is a FireFox-only issue. Netflix works fine in IE and Chrome. I cleared my cache/cookies. I deleted the "is" folder in Silverlight I uninstalled and reinstalled Silverlight. I uninstalled and reinstalled FireFox. I did a full scan to look for malware/virus-- all scans showed nothing. This is day 2 of having this problem. Netflix assures me that everything is fine on their end, and since it works in other browsers and there's nothing wrong with my computer, there's something wrong with FireFox. I have Firefox 30.0 and Silverlight 5. I'm working on a PC with Windows 7.

All Replies (2)

diego.51
diego.51
more options

Hello good evening, some error code shown on screen?

SamField
SamField Eieren av spørsmålet
more options

"There is nothing to click and no error messages."

I answered this in the original post. No, there are no error messages.