Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I stop you from sending emails from my contact list to spam?

more options

Many emails from people on my contact list are sent to spam, even when they are replying to my emails. This makes no sense. How do I allow all emails from those on my contact list to go to my inbox?

Many emails from people on my contact list are sent to spam, even when they are replying to my emails. This makes no sense. How do I allow all emails from those on my contact list to go to my inbox?

All Replies (1)

more options

Thunderbird has junk filters. It does not use the word Spam or send things to Spam folders. Check your email providers spam controls or maybe your antivirus filtering.