This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Sync: Unknown error

  • 2 svar
  • 23 har dette problemet
  • 9 views
  • Siste svar av Pedro

more options

I'm getting an "unknown error" in Firefox Sync across my two computers. Here is the most recent error log:

http://pastebin.com/17HCcAzu

Using Pastebin because the log exceeds the 10,000 characters limit.

I'm getting an "unknown error" in Firefox Sync across my two computers. Here is the most recent error log: http://pastebin.com/17HCcAzu Using Pastebin because the log exceeds the 10,000 characters limit.

Valgt løsning

These stand out: 1412074958242 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_recoverykey 1412074958242 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

I think you may be affected by an old recovery key being stored. Is is possible to remove the account temporarily and sign in to sync one more time?

I also added this to the 503 error, but it may be related [Bug 1073270]bugzilla etiquette

Les dette svaret i sammenhengen 👍 0

All Replies (2)

more options

Valgt løsning

These stand out: 1412074958242 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_recoverykey 1412074958242 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured

I think you may be affected by an old recovery key being stored. Is is possible to remove the account temporarily and sign in to sync one more time?

I also added this to the 503 error, but it may be related [Bug 1073270]bugzilla etiquette

Endret av guigs

more options

That's what I did, and it seems the error has disappeared. Nice to hear.

Thanks!