Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

no reset option in about:support (firefox 32)

  • 3 svar
  • 1 har dette problemet
  • 7 views
  • Siste svar av cor-el

Matthew_Scott
Matthew_Scott
more options

at about:support there is no option to reset firefox to it's default state. this option should be available in the upper right hand portion of the screen on this page.

When I restarted firefox in safe mode the only option on the dialog box was to start firefox in safe mode, there was no option to reset firefox. This option should be contained in said dialog box.

Is a deliberate change for firefox 32? Has my client has been altered in this respect? Is there another way to reset firefox to it's default state? If removal and re-instillation of my client becomes necessary, what will the easiest way to preserve my bookmarks be(is there an automatic feature or will I be manually copying them from my preferences folder)?

at about:support there is no option to reset firefox to it's default state. this option should be available in the upper right hand portion of the screen on this page. When I restarted firefox in safe mode the only option on the dialog box was to start firefox in safe mode, there was no option to reset firefox. This option should be contained in said dialog box. Is a deliberate change for firefox 32? Has my client has been altered in this respect? Is there another way to reset firefox to it's default state? If removal and re-instillation of my client becomes necessary, what will the easiest way to preserve my bookmarks be(is there an automatic feature or will I be manually copying them from my preferences folder)?

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

That's strange. You posted using Waterfox, but the following comment may apply to both Firefox and Waterfox.

When you start Firefox in a non-default profile (for example, using a command-line argument), then Reset is not available.

Does that sound like it could be applicable to you?

Matthew_Scott
Matthew_Scott Eieren av spørsmålet
more options

I just tested your theory, and unfortunately it was incorrect. I started with the default profile out of the profile manager just to be sure, and still no dice. I may need to consult the waterfox team to see if this is due to some change made in waterfox.(and yes, I am using waterfox)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You only see the reset button on the "Help > Troubleshooting Information" page if you use the profile that is marked as Default=1 in the profiles.ini file. If you do not have the "Reset" button then either use the Profile Manager to create a new profile or use the Profile Manager to start with the current default profile to get the Reset button in Firefox.

You can use the Profile Manager to create a new profile to check if your current profile is causing your problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Endret av cor-el