This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Why does Firefox 35 keep going black?

  • 1 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av philipp

Firefoxthree1
Firefoxthree1
more options

For some odd reason, Firefox 35 will suddenly display a black screen. I tend to open two browsers and within those browsers open up two or three tabs. I often minimize one browser to use another and then minimize the current browser to maximize the previously minimized one so that I can use it. This has worked fine with other versions but for version 35 it causes problems. Black screens display almost daily and it's becoming a big hassle. I've had to use IE much more than I like (IE has a lot of problems with viruses and trojans) but the problems with Firefox leave me little choice.

What is causing this problem? I also get messages saying that I'm using a lot of memory on Firefox - even after I've only been using th browser for a few short minutes. I do have a lot of websites bookmarked but these have been accumulating through various versions of Firefox so I don't know if that's the problem.

What can be done to fix this problem?

For some odd reason, Firefox 35 will suddenly display a black screen. I tend to open two browsers and within those browsers open up two or three tabs. I often minimize one browser to use another and then minimize the current browser to maximize the previously minimized one so that I can use it. This has worked fine with other versions but for version 35 it causes problems. Black screens display almost daily and it's becoming a big hassle. I've had to use IE much more than I like (IE has a lot of problems with viruses and trojans) but the problems with Firefox leave me little choice. What is causing this problem? I also get messages saying that I'm using a lot of memory on Firefox - even after I've only been using th browser for a few short minutes. I do have a lot of websites bookmarked but these have been accumulating through various versions of Firefox so I don't know if that's the problem. What can be done to fix this problem?

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).