Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Transfer of Profile to new machine shows no accounts and no address book

  • 1 svar
  • 1 har dette problemet
  • 8 views
  • Siste svar av christ1

more options

I am moving from windows 7 to windows 7. Installed the same version of Thunderbird on the new machine. Used easy transfer to transfer the profile folder from old machine (roaming) to new machine. Ran thunderbird and it showed like it was a clean install. Tried unistalling and re-installing, then tried copy contents of my default profile into the default folder it created. Still showed no accounts. Tried unstallling again and reinstalling. Tried adding my old profile folder to the new machine and using profile manager (via thunderbird.exe -ProfileManager) to select my new profile but it doesn't show (only shows one). Tried renaming it. no good. Tried creating a new profile using profile manager and copying my old profile contents into the new folder (less times.json), no good. I tried editing profile.ini, still no good.

I tried creating a new email account, it was created in my old profile so clearly it is looking in the right place, just not reading any of my old profile. Is there some sort of file that needs to be blown away or edited so it sees my existing accounts and address book?

I am moving from windows 7 to windows 7. Installed the same version of Thunderbird on the new machine. Used easy transfer to transfer the profile folder from old machine (roaming) to new machine. Ran thunderbird and it showed like it was a clean install. Tried unistalling and re-installing, then tried copy contents of my default profile into the default folder it created. Still showed no accounts. Tried unstallling again and reinstalling. Tried adding my old profile folder to the new machine and using profile manager (via thunderbird.exe -ProfileManager) to select my new profile but it doesn't show (only shows one). Tried renaming it. no good. Tried creating a new profile using profile manager and copying my old profile contents into the new folder (less times.json), no good. I tried editing profile.ini, still no good. I tried creating a new email account, it was created in my old profile so clearly it is looking in the right place, just not reading any of my old profile. Is there some sort of file that needs to be blown away or edited so it sees my existing accounts and address book?

All Replies (1)

more options

Help (Alt-H) - Troubleshooting Information - Profile Folder - Open Folder What is the profile folder path you're currently using? Which profile is that - the one newly created, or the one copied over from the old machine?

Can you post the contents of profiles.ini?

Have you made any changes to the 'Local Directory' setting on the old machine?

Endret av christ1