This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What happens to personal folders and address book from old email when I change to new email

  • 2 svar
  • 4 har dette problemet
  • 12 views
  • Siste svar av Puli

more options

I got a new email address. I am going to quit using the old one, which was was with Comcast When I cancel Comcast service, how can I make sure that I do not lose my personal folders and address book. Also, if I can keep the personal folders, which contain emails with the old Comcast email address, will I be able to read them?

Thank you.

I got a new email address. I am going to quit using the old one, which was was with Comcast When I cancel Comcast service, how can I make sure that I do not lose my personal folders and address book. Also, if I can keep the personal folders, which contain emails with the old Comcast email address, will I be able to read them? Thank you.

Valgt løsning

The address book is unaffected. Comcast is as I recall a pop mail provider. If your using IMAP this is useless to you, so speak up. If you right click the Comcast account in the folder pane and select settings. Under server setting for the account change the settings to not check for mail. Click the advanced settings and change the check this server to off as well. Doing this stops Thunderbird driving you mad with unable to connect messages for the defunct account. Go to the outgoing server (SMTP) and delete the Comcast SMTP server. This will prevent you from accidentally replying to old mail and getting an error as the Comcast account is no longer.

Les dette svaret i sammenhengen 👍 2

All Replies (2)

more options

Valgt løsning

The address book is unaffected. Comcast is as I recall a pop mail provider. If your using IMAP this is useless to you, so speak up. If you right click the Comcast account in the folder pane and select settings. Under server setting for the account change the settings to not check for mail. Click the advanced settings and change the check this server to off as well. Doing this stops Thunderbird driving you mad with unable to connect messages for the defunct account. Go to the outgoing server (SMTP) and delete the Comcast SMTP server. This will prevent you from accidentally replying to old mail and getting an error as the Comcast account is no longer.

more options

Thank you for your advice. I am very grateful.