This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Since 2014 despite multiple reinstallations Firefox full of pop-ups, phisher sites + formatting gone. No problem with Google Chrome or IE.

  • 1 svar
  • 1 har dette problemet
  • 6 views
  • Siste svar av philipp

SunnyRainbowHeart
SunnyRainbowHeart
more options

(Today is 05 May 2015.) My OS is WIndows 7. My anti-virus is Microsoft Security Essentials and Malwarebytes. Up until year 2013 inclusive my favorite browser was Mozilla Firefox. Beginning in 2014 it became unusuable because loud voice and animation popups plus spam and phishing hyperlinks infested it plus all the formatting (colors, fonts, the normal appearance) disappeared. I reinstalled it many times. I regularly perform defragmentation and disk cleanup. Multiple times a day I update my anti-virus and malware protection.

Last year I had different anti-virus and malware protection but they didn't clear up the problem with Firefox. Last year I also got a new computer but still no rectification of the Firefox problems. I have no such problems with Google Chrome or Internet Explorer so I'm compelled to think that the problem resides in Firefox. What can I do???

(Today is 05 May 2015.) My OS is WIndows 7. My anti-virus is Microsoft Security Essentials and Malwarebytes. Up until year 2013 inclusive my favorite browser was Mozilla Firefox. Beginning in 2014 it became unusuable because loud voice and animation popups plus spam and phishing hyperlinks infested it plus all the formatting (colors, fonts, the normal appearance) disappeared. I reinstalled it many times. I regularly perform defragmentation and disk cleanup. Multiple times a day I update my anti-virus and malware protection. Last year I had different anti-virus and malware protection but they didn't clear up the problem with Firefox. Last year I also got a new computer but still no rectification of the Firefox problems. I have no such problems with Google Chrome or Internet Explorer so I'm compelled to think that the problem resides in Firefox. What can I do???

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...