This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox crashes

bonbonbillo
bonbonbillo
more options

Signature shutdownhang | ntdll.dll@0x1df86 More Reports Search UUID 547da96c-5d88-4709-9706-230542150810 Date Processed 2015-08-10 12:02:55.432601 Uptime 4901 Last Crash 9371 seconds before submission Install Age 175224 since version was first installed. Install Time 2015-08-08 11:11:24 Product Firefox Version 39.0.3 Build ID 20150806001005 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x565523e0 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 2ae2103c, AdapterDriverVersion: 10.18.10.3325 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

Processor Notes ip-172-31-12-96.1288:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
Proveedor de servicios RSVP TCPv6 : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
Proveedor de servicios RSVP TCP : 2 : 1 :  
Proveedor de servicios RSVP UDPv6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Proveedor de servicios RSVP UDP : 2 : 2 :

Adapter Vendor ID

0x8086

Adapter Device ID

0x0152

Total Virtual Memory

4294836224

Available Virtual Memory

3121238016

System Memory Use Percentage

45

Available Page File

12013854720

Available Physical Memory

4597063680

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source 0 xul.dll mozilla::`anonymous namespace'::RunWatchdog(void*) toolkit/components/terminator/nsTerminator.cpp 1 nss3.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c 2 nss3.dll pr_root nsprpub/pr/src/md/windows/w95thred.c 3 msvcr120.dll _callthreadstartex f:\dd\vctools\crt\crtw32\startup\threadex.c:376 4 msvcr120.dll msvcr120.dll@0x2c000 5 kernel32.dll BaseThreadInitThunk 6 ntdll.dll __RtlUserThreadStart 7 ntdll.dll _RtlUserThreadStart

Signature shutdownhang | ntdll.dll@0x1df86 More Reports Search UUID 547da96c-5d88-4709-9706-230542150810 Date Processed 2015-08-10 12:02:55.432601 Uptime 4901 Last Crash 9371 seconds before submission Install Age 175224 since version was first installed. Install Time 2015-08-08 11:11:24 Product Firefox Version 39.0.3 Build ID 20150806001005 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x565523e0 User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 2ae2103c, AdapterDriverVersion: 10.18.10.3325 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ Processor Notes ip-172-31-12-96.1288:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : Proveedor de servicios RSVP TCPv6 : 2 : 1 : %SystemRoot%\system32\mswsock.dll Proveedor de servicios RSVP TCP : 2 : 1 : Proveedor de servicios RSVP UDPv6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Proveedor de servicios RSVP UDP : 2 : 2 : Adapter Vendor ID 0x8086 Adapter Device ID 0x0152 Total Virtual Memory 4294836224 Available Virtual Memory 3121238016 System Memory Use Percentage 45 Available Page File 12013854720 Available Physical Memory 4597063680 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs Crashing Thread Frame Module Signature Source 0 xul.dll mozilla::`anonymous namespace'::RunWatchdog(void*) toolkit/components/terminator/nsTerminator.cpp 1 nss3.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c 2 nss3.dll pr_root nsprpub/pr/src/md/windows/w95thred.c 3 msvcr120.dll _callthreadstartex f:\dd\vctools\crt\crtw32\startup\threadex.c:376 4 msvcr120.dll msvcr120.dll@0x2c000 5 kernel32.dll BaseThreadInitThunk 6 ntdll.dll __RtlUserThreadStart 7 ntdll.dll _RtlUserThreadStart

All Replies (1)

bonbonbillo
bonbonbillo Eieren av spørsmålet
more options

Please help, Thanks.