This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is crashing every 15 seconds since the last update

  • 6 svar
  • 4 har dette problemet
  • 1 view
  • Siste svar av FredMcD

more options

WHAT IN THE WORLD ARE YOU DOING TO YOUR SOFTWARE????

Since the last update on 9/03, Firefox is crashing every 15 seconds. I can't open more than 3 tabs, it freezes and crashes shortly thereafter.

How can I reverse the updates?? How can I set it up so that updates are not downloading without my ok?

In fact I would like to reverse ALL of the updates in the last year or so, which have been causing freezing and crashing more and more often - with exception of the SYNC tool.

Thank you

WHAT IN THE WORLD ARE YOU DOING TO YOUR SOFTWARE???? Since the last update on 9/03, Firefox is crashing every 15 seconds. I can't open more than 3 tabs, it freezes and crashes shortly thereafter. How can I reverse the updates?? How can I set it up so that updates are not downloading without my ok? In fact I would like to reverse ALL of the updates in the last year or so, which have been causing freezing and crashing more and more often - with exception of the SYNC tool. Thank you

All Replies (6)

more options

You can check if it helps to start Firefox in Safe Mode by holding down the Shift/Options key.


If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't open Firefox, see:

more options

What crash reports?????? There is NOTHING left behind and I am not going to open this thing 3000 times to see it crash every 10 second to look for those crash reports or look those links up.

Plus I want to make sure all my tabs are saved. None of that time-consuming troubleshooting guarantees that.

I WANT TO GET RID OF THE UPDATES which ARE clearly CAUSING THE PROBLEM!!!! Thank you

Endret av jor001

more options

read above

Endret av jor001

more options

If you don't follow cor-el's instructions, we can't help you.

First start Firefox in Safe Mode. Then get the crash reports.


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Shockwave Flash 18.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

more options

I do NOT have Flash 16 nor Flash 18. I do NOT have Active x and i do NOT have Win10.

LET ME REPEAT IT AGAIN FOR DUMMIES!!!:

HOW THE HELL DO I REMOVE THE LATER FIREFOX UPDATES FROM MY COMPUTER???????????????????????????????????????????????????????

more options

Hailing Frequencies Closed.