This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

E-mail log in details, pop & smtp all correct - but since testerday cant log in - says password & log in details incorrect. Have tried re-installing no joy.

  • 1 svar
  • 1 har dette problemet
  • 7 views
  • Siste svar av christ1

more options

E-mail log in details, pop & smtp all correct - but since testerday (23/09/15) can't log in to this account on thunderbird - says password & log in details incorrect which they are not. Have tried re-installing thunderbird with latest edition - no joy. Have tried deleting this account & re-installing it - no joy. My other e-mail account with same ISP is working ok. Have contacted ISP - followed all their checks - (ISP = Sky) - can log in to e-mail account with them but none of my e-mails show up in that account other than the welcome e-mail goingn back over a year - nothing else. Any asistance appreciated. Thanks.

E-mail log in details, pop & smtp all correct - but since testerday (23/09/15) can't log in to this account on thunderbird - says password & log in details incorrect which they are not. Have tried re-installing thunderbird with latest edition - no joy. Have tried deleting this account & re-installing it - no joy. My other e-mail account with same ISP is working ok. Have contacted ISP - followed all their checks - (ISP = Sky) - can log in to e-mail account with them but none of my e-mails show up in that account other than the welcome e-mail goingn back over a year - nothing else. Any asistance appreciated. Thanks.

All Replies (1)