This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

My Firefox keeps freezing after startup, even when I start it in safe-mode.

  • 1 svar
  • 1 har dette problemet
  • 2 views
  • Siste svar av FredMcD

PostULater
PostULater
more options

Firefox starts okay, but when I try to do anything, i.e. search anything, or go to a website, it instantly crashes. I've tried starting it in safe-mode, but nothing changes. I've updated my Firefox to the most recent version, but that didn't help.

Firefox starts okay, but when I try to do anything, i.e. search anything, or go to a website, it instantly crashes. I've tried starting it in safe-mode, but nothing changes. I've updated my Firefox to the most recent version, but that didn't help.

All Replies (1)

FredMcD
FredMcD
more options

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29