This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

can't read messages in folder

  • 2 svar
  • 3 har dette problemet
  • 3 views
  • Siste svar av Beth

Beth
Beth
more options

When I open Thunderbird the messages download and I can see that there are new messages in the folders but they won't open. Instead of the emails listed with message pane below, all I see is the generic Thunderbird Mail- Inbox pane with Email, Accounts, and Advanced Features sections. Nothing I do will allow the folders to show their contents or the messages to open.

When I open Thunderbird the messages download and I can see that there are new messages in the folders but they won't open. Instead of the emails listed with message pane below, all I see is the generic Thunderbird Mail- Inbox pane with Email, Accounts, and Advanced Features sections. Nothing I do will allow the folders to show their contents or the messages to open.

All Replies (2)

gild
gild
more options

Do you see a small triangle to the left of the account name? Click it and the folder tree should open up. See my screenshots for Local Folders. First shows Local Folders closed. Second shows Local Folders expanded open.

TB-38.3 Win10-PC

Beth
Beth Eieren av spørsmålet
more options

I wasn't clear in my description. I am able to see all of the folders and subfolders on the left side of my screen. What I can't see is the information on the right side of the screen. Instead of having the individual messages listed on the top with the message pane on the bottom all I see is the generic Thunderbird Mail- Inbox pane with Email, Accounts, and Advanced Features sections on the right.